Guest Policy

" CHECK-IN & CHECK-OUT POLICY "

  • Check-in time is 12 noon and Guests can check-in any time after that till your reservation is valid.
  • Check-out time is 11 am and Guests can check-out any time before that.
  • The age of Primary Guest must be 18 years or above. Accompanying minors need to have blood relation to the Primary Guest.
  • It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card and Passport. Without Original copy of valid ID the guest will not be allowed to check-in.
  • PAN card is not accepted as a valid ID card.
  • Pets are not allowed at any of our Service Apartments / Rooms.
  • Guests shall be liable for any damage to the Property or its furnishings. Guest shall keep the Service Apartment / Room in a good condition and maintain hygiene and cleanliness.
  • Should any action by a Guest be deemed inappropriate or if any inappropriate behavior is brought to our attention; “When In Gurgaon – Service Apartments” reserves the right to take action against the Guest, after the allegations have been investigated.
  • Certain policies are booking specific and are informed to the customer while making the booking.

" EARLY CHECK-IN & LATE CHECK-OUT POLICY "

      Early Check-in (Subject to Availability):

 

  • Our standard check-in time is 12 noon. Early check-in will be subject to availability and can be confirmed 1 day prior to Reservation. Extra charges will apply as per policy given below:

Check-in Time Early Check-in Charges
Before 6 AM 100% charges for one day payable as per room rates of the previous day
Between 6 AM and 10 AM 50% charges payable as per room rates of the previous day
Between 10 AM and 12 Noon Complimentary

       Late Check-out (Subject to Availability):

 

  • Our standard check-out time is 11 AM. Late check-out is subject to availability and cannot be confirmed in advance. Extra charges will apply as per the below policy:

Check-out Time Late Check-out Charges
Between 11 AM and 1 PM Complimentary
Between 1 PM and 5 PM 50% charges payable as per room rates of next day
After 5 PM 100% charges payable as per room rates of next day

"BOOKING EXTENSION POLICY "

  • Extension of stay would be provided on current room rates, subject to availability.
  • Current room rates can be different from the rates at which the rooms were booked.
  • " PAYMENT POLICY"

    • For bookings of 1 or 2 nights, Guests need to pay 100% Advance of Room / Apartment rates to get a confirmed booking.
    • For bookings of 3 to 7 nights, Guests need to pay 50% Advance of Room / Apartment rates to get a confirmed booking. The Balance amount needs to be paid at the time of Check-in.
    • For bookings of more than 7 nights, Guests need to pay 25% Advance of Room / Apartment rates to get a confirmed booking. The Balance amount needs to be paid at the time of Check-in.

    " CANCELLATION POLICY "

         Cancellation Rates:

    Cancellation Time Cancellation Fee
    7 days or more prior to check-in time Free Cancellation (100% Refund)
    Less than 72 hours before check-in time 50% of Booking amount
    Less than 24 hours before check-in time 100% of Booking amount

         Mid Stay Cancellations

    • In case you decide to shorten your booking post the check-in date, you will be charged for the next 2 nights after the official cancellation. Money for the remaining nights will be refunded.

        How to Cancel

    • You can call us on +91 – 8800910089 or +91 – 8800210089 to cancel your booking. The applicable refund amount will be credited to you within 7-14 working days.

    • When In Gurgaon – Service Apartments
    M-1, Opulence Villas (Artemis Hospital), Sector 51, Gurgaon
    • When In Gurgaon – Suites
    246, Sector 38 (near Medanta Medicity), Gurgaon
    • When In Gurgaon – Extended Stays
    UNIWORD CITY | DLF PARK PLACE | DLF THE BELAIRE | DLF THE SUMMIT | ESSEL TOWERS | AMBIENCE LAGOON

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